IT Helpdesk overview
IIJ America provides detailed management of IT environments for Japanese subsidiaries in the U.S, with our support desk being available in English and Japanese.
IIJA will answer inquires about systems used daily, including PCs. Filer servers, conference systems, and other devices you use every day.
We will answer inquiries about service failures and service specifications to customers who are using services provided by IIJ America.
Inquires over the phone or E-mail can be made in English and Japanese.
General inquiries and requests for setting change
IIJA business hours 9:00 am～8:00 pm EST/EDT (Mon~Fri)
Monitoring and troubleshooting
IIJ America can provide service monitoring and operation reports upon request.
For inquiries about problems and failures：
24/7, 365 days a year
(Only automated phone reception is available after IIJA Business hours and on holidays)
Provide helpdesk support according to your organization's IT operation and resources.
- Flat-rate monthly plan
- Support ticket plan
- Managed Service