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Privacy Policy

Privacy Policy

IIJ America Inc. (“IIJA”) is committed to protecting your privacy and to implementing security features to safeguard private information and communications against unauthorized access or improper use.
IIJA may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.

  • Your name
  • Company name
  • Email address
  • Postal address
  • Telephone and Fax numbers
  • Credit card information
  • Other billing information

IIJA also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons. For example, IIJA uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within IIJA. In addition, IIJA may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

IIJA may use customer information to provide its customers with system information or information about new or upgraded products. In addition, IIJA may collect and share non-personally identifiable information (such as website usage information) from visitors to its web sites with third-party companies for various purposes such as statistical analysis, performance optimization and promotional uses. IIJA will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures. IIJA is not responsible for the content or for the privacy practices of non-IIJA web pages, including those you may reach through a link on the IIJA website.

Should IIJA modify its practices regarding the collection or use of information obtained through the IIJA website in the future, this guideline will be amended to reflect such modification.

Privacy Policy for California residents

This privacy policy explains how our company collects, uses, discloses and protects personally identifiable information of California residents and any information related to it (“personal information”) and non-personal information.

1. Notice at Collection of Personal Information and Right to Know About Personal Information Collected, Disclosed, Sold or Shared

a. The California Consumer Privacy Act, as amended (CCPA) states you have the right to request us to disclose what personal information we collect, use, disclose, sell and share.
b. Categories of consumer personal information we collect and have collected in the preceding 12 months.

  1. Identifiers such as unique personal identifier, online identifier, Internet Protocol address.
  2. Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  3. Internet or other electronic network activity information, including browsing history and information regarding a consumer’s interaction with an Internet Web site.
  4. Professional or employment-related information.
  5. Sensitive personal information, including your IIJ America account log-in ID in combination with password for allowing access to the account.

c. We collect your personal information directly when you access our website, sign up for an account on our website, call us or email us.
d. We use your personal information for the following purposes.

  1. Provide you with services and products requested by you.
  2. Respond to your inquiries.
  3. Provide you with system information, information about new or upgraded products and marketing information including newsletters.
  4. Improve the quality of our services and products and your experience with our website.
  5. Function our website.
  6. Monitor security of our website.

e. We keep your personal information for only as long as it is needed to complete the purpose for which it was collected or as required by law.
f. We only allow our service providers or contractors to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers or contractors relating to ensure they can only use your personal information to provide services necessary to receive, handle and respond to your inquiries. We may provide personal information to our affiliates for the purposes described above. We may also provide personal information to external auditors. We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We may also need to disclose some personal information to other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymized but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.
g. We have not disclosed, sold or shared any personal information to a third party in the preceding 12 months and we will not disclose, sell or share any personal information to a third party.
h. We use sensitive personal information only to provide services or products reasonably expected by an average consumer who requests those services or products and complete the purposes described in d. of this section.
i. We don’t and will not knowingly disclose, sell or share any personal information of children under 16 years of age to third party.

2. Right to Request Deletion of Personal Information

The CCPA states you have the right to request us to delete your personal information collected or maintained by us.

3. Right to Correct Inaccurate Personal Information

The CCPA states you have the right to request us to correct inaccurate personal information about you.

4. Right to Opt-Out of the Sale or Sharing of Personal Information

We do not and will not sell or share any personal information.

5. Right to Limit Use and Disclosure of Sensitive Personal Information

We use your sensitive personal information only to provide services or products reasonably expected by an average consumer who requests those services or products and complete the purposes described in the section 1.d above.

6. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Right

The CCPA states you have the right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA.

7. How to Exercise Your Rights

a.  If you intend to exercise the rights described above, please refer to the section 9.
b.  We use your information (unique personal identifier, such as cookies) to verify your request.

8. Authorized Agent

a.  When you use an authorized agent to submit a request to know, a request to delete or a request to correct, we may require that you:

  1. Provide the authorized agent written permission to do so signed by you; and
  2. Verify your own identity directly with us.

b.  We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your own behalf.

9. Contact us

Please contact us by phone, or email if you have any questions or concerns about this privacy policy or the information we hold about you.
Contact: Web Contact Form
Phone: (866) 384-7186

10. Updates to the Privacy Policy

This privacy policy was published on [07/01/2023]. We may revise or update this Privacy Policy from time to time. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy via the Services.

11. How this site responds to “Do Not Track” Signals

Some browsers incorporate a “Do Not Track” (DNT) feature, that signals to websites you visit that you do not want to be tracked, when turned on. Because there is not yet an accepted standard for how to respond to a DNT signal, this site does not currently respond to DNT signals on this website or on websites where we provide advertisements, content or other services.

12. About Children’s Online Privacy Protection Act

Our Services does not contain content appropriate for Children (in this provision, we call the children who are under 13 years old).

13. For Blind or Visually impaired person

Please contact us by calling (866) 384-7186 or Contact Web Contact Form .
We will make an arrangement to provide our privacy policy.

Privacy Policy for EEA(European Economic Area) customers and users

Please refer to the IIJ Group Global Privacy Policy.

Copyright Policy

Pursuant to Title 17, United States Code, Section 512(c)(2), all notifications of claimed copyright infringement on the IIJ America Inc. (“IIJA”) system or Web site should be sent ONLY to IIJA Designated Agent.



Written notification must be submitted to the following Designated Agent:

  • IIJ America Inc.
  • ATT: CPO
  • 55 East 59th Street, Suite 18C, New York, NY 10022
  • E mail
  • Fax number:212-869-8267

Under Title 17, United States Code, Section 512(c)(3)(A), the notification of a claimed copyright infringement must be provided via email or regular mail to IIJA and must include the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit IIJA to locate the material.
  4. Information reasonably sufficient to permit IIJA to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

IIJA will also take reasonable steps to promptly notify the alleged infringer in writing of the claim against him or her, and that it has removed or disabled access to the material or terminated Internet access (see Sections 512(c)(1)(C) and (g) of the DMCA).

Counter notification to Claimed Copyright Infringement

If a notice of copyright infringement has been filed against you, you may file a counter notification with IIJA’s designated agent at the address listed above. To be effective, a Counter Notification must meet the following requirements:

  1. It must be a written communication;
  2. It must be sent to the IIJA’s Designated Agent;
  3. It must include the following:
    1. Your physical or electronic signature of ;
    2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
    3. A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
    4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which your address is located, or if your address is outside of the United States, for any judicial district in which IIJA may be found, and that you will accept service of process from the person who provided notification or an agent of such person.

Upon receipt of a Counter Notification from you containing the information as outlined above, IIJA will:

  1. Promptly provide the person who has filed the notice of copyright infringement (“Complaining Party”) with a copy of the Counter Notification;
  2. Inform the Complaining Party that it will replace the removed material or cease disabling access to it within ten (10) business days following receipt of the Counter Notice;
  3. Replace the removed material or cease disabling access to the material in not less than ten (10), nor more than fourteen (14), business days following receipt of the Counter Notice, provided IIJA’s Designated Agent has not received notice from the Complaining Party that an action has been filed seeking a court order to restrain you from engaging in infringing activity relating to the material on IIJA’s network or system.