IT Helpdesk overview
IIJ America provides detailed management of IT environments for Japanese subsidiaries in the U.S, with our support desk being available in English and Japanese.
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LAN Support
IIJA will answer inquires about systems used daily, including PCs. Filer servers, conference systems, and other devices you use every day.
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Service Support
We will answer inquiries about service failures and service specifications to customers who are using services provided by IIJ America.
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Helpdesk
Inquires over the phone or E-mail can be made in English and Japanese.
Support hours
Helpdesk
General inquiries and requests for setting change
IIJA business hours 9:00 am~8:00 pm EST/EDT (Mon~Fri)
in Japanese/English
Monitoring and troubleshooting
IIJ America can provide service monitoring and operation reports upon request.
For inquiries about problems and failures:
24/7, 365 days a year
(Only automated phone reception is available after IIJA Business hours and on holidays)
Service Overview
Provide helpdesk support according to your organization's IT operation and resources.
- Flat-rate monthly plan
- Support ticket plan
- Managed Service