RMM (Remote Monitoring and Management) Software
Remote monitoring and management (RMM) software collects device information to check whether the endpoints used by employees are in a healthy state. IT managers can use RMM software to visualize and manage all IT assets from one unified IT management platform. With this software, management tasks on endpoints can be performed remotely without interrupting user activities.
Benefit of Utilizing RMM
There is a lot that can be done with RMM software. Visibility, Control and Automation will be the 3 key pillars to efficient and in-depth IT management.
What RMM software solves
The maintenance and management of endpoints, which are essential for employees' work, has become an increasingly time-consuming task for IT managers as remote work becomes a norm. Minimize business interruptions and implement stress-free IT management by utilizing RMM software that allows management tasks to be performed remotely on a single console.
|IT Asset Management
- Extract the IT asset report requested by the head office using the report function of the RMM software.
- Identify endpoints with vulnerable software, and automatically update the software through RMM software.
- Installation of user-requested applications can be performed remotely from the RMM software by an IT staff with administrator privileges without interrupting the user activities.
|User Remote Support
- In response to a support request from a user saying that "My PC is behaving strangely", the RMM software remotely accesses the PC and checks its status.